Shipping Policies

**Shipping & Delivery Policy**

Last Updated: [20.08.2025]

Thank you for visiting and shopping at [New society]. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Handling Time
* Processing Time:* All orders are processed within **[3-5]** business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
**Order Changes:** Please contact us immediately at **[suzannedyu18@gmail.com]** if you need to change or cancel your order. We process orders quickly to get them to you fast, so we cannot guarantee we will be able to make changes once the order is placed.

**2. Shipping Destinations**
We currently ship to the following countries: **[e.g., the United States and Canada, All 50 US States, Continental US only, Worldwide, etc.]**.

**3. Shipping Methods & Costs**
We offer the following shipping methods. Delivery times are estimates and begin from the date your order is shipped, not the date it is placed.

* **Free Shipping:** We are happy to offer free standard shipping on all orders over **[e.g., $50]**.

**4. Domestic Shipping (If applicable - e.g., within the USA)**
* **Carriers:** We primarily ship via **[e.g., USPS, UPS, FedEx]**.
* **Delivery Times:** Most orders are delivered within **[e.g., 5-10]** business days after processing.

**5. International Shipping (If applicable)**
* **Please Note:** International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost.
* **Carriers:** We ship internationally via **[e.g., USPS First Class International, DHL]**.
* **Delivery Times:** International delivery times can vary significantly by destination and customs processing. Please allow **[e.g., 10-21 business days]** for delivery.

**6. Order Tracking**
You will receive a shipping confirmation email with a tracking number once your order has shipped. Click the tracking number to see the latest status and estimated delivery date for your package.

**7. Shipping Delays**
Occasionally, circumstances beyond our control may cause delays (e.g., severe weather, carrier delays, customs holdups, global pandemics). We will do our best to communicate any known delays and appreciate your patience.

**8. Damaged or Lost Packages**
* **Damaged Package:** If your package arrives damaged, please take pictures of the box and the product and contact us immediately at **[Your Customer Service Email]**.
* **Lost Package:** If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office. If you are still unable to locate it, contact us within **[e.g., 7 days]** of the marked delivery date, and we will help you file a claim with the carrier.

We are not liable for any packages that are lost, stolen, or damaged after a carrier marks them as delivered.

**9. Incorrect Shipping Address**
It is the customer’s responsibility to provide a complete and correct shipping address at checkout. If you provide an incorrect or incomplete address and the package is returned to us, we will need to charge a fee to re-ship the order. If the package is lost due to an incorrect address, [New society] is not held responsible.

**10. Contact Us**
If you have any questions about our shipping policy, please contact our customer service team at:
* **Email:** [suzannedyu18@gmail.com]
* **Hours:** [e.g., Monday-Friday, 9am-5pm EST]

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